How quickly do you ship orders?
We ship in stock orders that are placed by 2:00 pm ET the same day. If the order is placed after 2:00 pm ET it will ship the next day. Holidays and weekends are excluded from this policy.
What are your shipping rates?
We offer a Flat Rate of $7.95. Our store also calculates real-time shipping rates from the USPS and UPS. All of these rates are presented in the cart and during the Checkout process. Allowing you to select the best method for you based on cost and time frame.
What are Customer Reward Points?
Customer Reward Points are our way of saying thank you and please come back. Each order earns reward points at the rate of 1 point per $1. Customer Reward Points can be redeemed on any future order at a rate of 20 points equal $1. They points currently never expire. To see full details visit the Customer Reward Points page.
How do I place an order?
Via our website is the best way. You may also call in and have us place an order for you.
What payment methods do you accept?
We accept PayPal, VISA, MasterCard, Discover, and American Express.
Can your store save my credit card for future orders and is it safe?
Yes we offer this option when paying with a credit card. It is safe because our store is up to date with the latest security including SSL encryption and a certified PA-DSS payment application.
Additionally, credit card numbers are not saved. Only a special token on the side of the payment processor, that can be used in this store only, is saved. The token instructs the payment processor to use the credit card but the token doesn't contain any credit card details.
What are your shipping rates?
We calculate real time rates based on weight and shipping destination with the USPS and UPS. We also have a Flat Rate - $7.95 shipping option that you can select.
How do orders with Flat Rate shipping option get shipped?
Typically via USPS Priority Mail. Occasionally via UPS Ground.
If I am placing a time sensitive order, what shipping method should I select?
We recommend one of the UPS options. UPS has real tracking and real accountability. Select the correct option for your situation. Call or email if you need help.
How do I see the real time shipping rates on your website?
Once you have items in your cart, click on View Cart. This can be done within the Add to Cart popup, by expanding the Mini Cart in the top right corner, or by clicking on the Shopping Cart link in the footer.
Now that you are in the cart, click the "Estimate Shipping Cost" button. Enter your state and zip code into the popup box that appears. Then click "Submit" or just press enter. The rates will be displayed.
Note: if you are already logged in as a customer, you will need to go to the Checkout page to see rates.
Is USPS Priority Mail a guaranteed service?
No. The USPS describes it as a 1-3 day service with no guarantee.
Also, the transit times listed on our website that look like part of the name (USPS Priority Mail 1-Day, USPS Priority Mail 2-Day, USPS Priority Mail 3-Day) are just estimates by the USPS about when your package should arrive.
If you need a guaranteed service and want to use the USPS, please select USPS Priority Mail Express. If you do not have to use the USPS, all UPS services are guaranteed and they have better tracking. This is the recommended carrier for time sensitive orders.
Why do you offer UPS shipping?
Occasionally customers have time sensitive orders and for these times we recommend using UPS.