This website, www.brilliantvinyl.com, (collectively reffered to as the "Site" in these Terms of Service) is owned and operated by Brilliant Vinyl, LLC ("we", "us" or "Brilliant Vinyl"). By using and accessing our Site, you ("you", "user" or, "end user") agree to these Terms of Service (collectively, the "Terms of Service" or "Agreement").
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.
If you need to cancel an order, please send an email to firstname.lastname@example.org or call us at 1-678-782-5101. If your order has already shipped, cancellation is not an option. Orders that have already shipped are subject to our Return Policy.
If for any reason you are not satisfied with your purchase, please contact us within 30 days of receipt of your order so we may take steps to satisfy you. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund.
- To be eligible for return, items must be in new, unused, and unaltered condition.
- Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.
- For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days.
- Returns must be received within 30 days of the date we shipped the item to you.
- If items received are ineligible for return for any reason, we will contact you to make arrangements for your desired way to proceed.
- You are responsible for return shipping. However, upon request, we will email a prepaid return service label (RSL) for your convenience. The cost of which will be deducted from your refund.
- Outbound and return shipping fees will be deducted from your refund. The outbound shipping fee will be on your order receipt. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund. To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator on our website to estimate shipping to your state and zip code.
- All sales of clearance/imperfect/closeout items, equipment (printers, cutters, heat presses, etc.) and face masks are final and are not eligible for return.
- Please remember, refunds to credit cards may take 3-5 business days to show up on your account.
- All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.
- Please ship returns to:
420 Westridge Parkway
McDonough, GA 30253
The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions.
Incorrect/Missing Items Policy
At Brilliant Vinyl we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Send us the picture in an email along with details of what exactly is missing or incorrect.
We ask that you open and inspect all packages as soon as possible in order to verify your complete order's condition and accuracy, and to notify us as soon as you discover an issue. If you notice one item is missing, please check the rest of the order to ensure it is the only item missing. This allows us to correct any problem or problems as quickly as possible, to fully investigate the situation to prevent it from happening in the future and to resolve the issue fully the first time. We are unable to appropriately investigate an issue if it has been more than 15 days since your order was placed, therefore, we can not assist you with missing items or incorrect items reported more than 15 days from the order date.
Damaged Items Policy
We do our best to provide appropriate packaging so your order arrives in perfect condition, but ultimately we have no control of how the package is handled once it leaves our facility. If one or more of your items are damaged, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Further, if there is noticeable damage to the shipping container and/or an excess amount of tape, please take pictures of the packaging. Send us the pictures in an email along with details of exactly which item or items are damaged.
We ask that you open and inspect all packages as soon as possible in order to verify your complete order's condition and accuracy, and to notify us as soon as you discover an issue. If one product is damaged, please be sure to inspect all other products in the order in case other items are damaged. This allows us to correct any problem or problems as quickly as possible, to fully investigate the situation to prevent it from happening in the future and to file an accurate claim with the shipping company, if applicable. We are unable to appropriately investigate an issue and file a claim with the shipper if it has been more than 15 days since your order was placed, therefore, we can not assist you with damaged items reported more than 15 days from the order date.
Once you have contacted our customer service team about the damaged products, they will get back to you as soon as possible with the steps necessary to resolve the problem. The steps necessary for resolution may vary from case to case, based on individual circumstances, but rest assured we will work with you to fix the situation as quickly as possible. Further, please do not attempt to file a claim with the carrier yourself, simply let us know about the issue as soon as possible and we will follow through with the carriers claims procedure after you have been taken care of.
By using this site and subsequently placing an order, you explicitly agree that you have read, understand and agree to all of the terms and conditions found on our Shipping Policy page.
Visa, MasterCard, Discover, American Express, PayPal
You acknowledge and agree that all content and information on the Site is protected by proprietary rights and laws. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivative work from, sell or re-sell any content or information obtained from or through the Site.
The Site may contain links to other websites maintained by third-parties. These links are provided solely as a convenience and does not imply endorsement of, or association with, the party by Brilliant Vinyl.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Brilliant Vinyl reserves the right at any time after receipt of your order to accept or decline your order for any reason and refund the price paid to the customer.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Brilliant Vinyl reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your card for the appropriate amount.
Modifications to this Agreement
We reserve the right to change or modify any of the terms and conditions contained in this Agreement at any time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service from time to time. Your continued use of the Site after such modifications to this Agreement will constitute acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.
Termination of Use
We shall have the right to immediately terminate or suspend, in its discretion, your access to all or part of the Site with or without notice for any reason.
Disclaimer of Warranty
You expressly agree that use of the Site is at your sole risk and discretion. The Site and all content and other information contained on the Site is provided on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind, whether express or implied. Brilliant Vinyl makes no warranty that (I) the Site and content or information will be uninterrupted, timely, secure or error-free, (II) the results that may be obtained from use of this Site will be effective, accurate or reliable. The Site may include technical mistakes, inaccuracies or typographical errors. Brilliant Vinyl reserves the right to change the Site content and information at any time without notice.
Limitation of Liability
In no event shall Brilliant Vinyl or its affiliates be liable for any indirect, incidental, special, punitive damages or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein.
Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, thus the above limitations may not apply to you.
Any disputes arising out of or related to these Terms of Service and/or any use by you of the Site shall be governed by the laws of the US, without regard to the conflicts of laws provisions therein.
Sizes listed on our site are approximate and may vary by as much as 2%. While we always have and always will continue to strive for perfection, the fact remains that we are human beings using mechanical equipment to convert larger size product to smaller size product and with that always comes a certain margin of error. In fact, while our quality control is second to none in the industry and we rarely have a size variance of even 1%, much of the product we receive from our suppliers already has a variance when it arrives to us. Considering the product arrives outside the manufacturers listed dimensions, it is impossible for us or any other vendor to maintain perfect dimensions. While a small size discrepancy is expected in the industry, a large one is not acceptable. If you feel the product you received is outside of the above stated variance, please contact Customer Service BEFORE cutting your vinyl and we will work with you to rectify the situations.
During the manufacturing process of large rolls of vinyl, occasionally it is necessary for manufacturers to attach the end of one sheet to another sheet. This is called a splice. Everyone on the Brilliant Vinyl team is aware of splices and always on the lookout for them. When we catch one, we typically eliminate the splice during the sheeting process. However, if the splice ends up on a 10 yard or larger size roll, we may leave the splice in place. If this is the case, we typically send a replacement sheet to make up for the lost vinyl. As the replacement sheet is generally much larger than the unusable vinyl, we usually do not bother contacting customers ahead of time. For example, if a customer orders a 12" x 10 yard roll of EasyWeed that happens to contain a splice (a splice usually is only about 3" wide), we would ship the customer a 12" x 12" sheet of the same color to make up the difference. (12" x 3" = 36 Sq. In. lost, 12" x 12" = 144 Sq. In. replacement sent, yields 108 Sq. In. net gain).
If you happen to receive a roll which contains a splice we missed (splice tape is usually red, meaning it is hard to catch on red vinyl), please contact customer service to remedy the situation. We will need pictures of the product and the packing slip, just like in our Incorrect/Missing Items Policy above, and then the customer service team will work with you on a mutually agreeable solution. If your order contained a splice and you did receive a replacement sheet but this won't work in your circumstances, please contact customer service and they will be happy to work out an alternate solution.
Standard Contest/Sweepstakes Rules
Standard terms, conditions, rules and regulations for any and all contests or sweepstakes sponsored or offered by Brilliant Vinyl.
Date of Last Update
This agreement was last updated on November 27, 2023.