Return Policy

If for any reason you are not satisfied with your purchase, please contact us within 10 days of receipt of your order so we may take steps to satisfy you. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund.

  • To be eligible for return, items must be in new, unused, and unaltered condition.
  • Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.
  • For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days.
  • Returns must be received within 10 days of the date we shipped the item to you.
  • You are responsible for return shipping. However, upon request, we will email a prepaid return service label (RSL) for your convenience. The cost of which will be deducted from your refund.
  • Outbound and return shipping fees will be deducted from your refund. The outbound shipping fee will be on your order receipt. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund.
  • All sales of clearance/imperfect/closeout items and face masks are final and are not eligible for return.
  • Please remember, refunds to credit cards may take 3-5 business days to show up on your account. This is out of our control and is a feature of the credit card industry.
  • All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.

Please ship returns to:
 
    Brilliant Vinyl
    RMA# xxxxxx
    420 Westridge Pkwy
    McDonough, GA 30253

This policy was last updated on January 23, 2024.