This website, www.brilliantvinyl.com, (collectively referred to as the "Site" in these Terms of Service) is owned and operated by Brilliant Vinyl, LLC ("we", "us" or "Brilliant Vinyl"). By using and accessing our Site, you ("you", "user" or, "end user") agree to these Terms of Service (collectively, the "Terms of Service" or "Agreement").
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.
If you need to cancel an order, please send an email to email@example.com or call us on 1-678-782-5101. If your order has already shipped, cancellation is not an option. Orders that have already shipped are subject to our Return Policy.
If for any reason you are not satisfied with your purchase, please contact us within 10 days of receipt of your order so we may take steps to satisfy you. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund.
- To be eligible for return, items must be in new, unused, and unaltered condition.
- Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.
- For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days.
- Returns must be received within 10 days of the date we shipped the item to you.
- You are responsible for return shipping. However, upon request, we will email a prepaid return service label (RSL) for your convenience. The cost of which will be deducted from your refund.
- Outbound and return shipping fees will be deducted from your refund. The outbound shipping fee will be on your order receipt. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund.
- All sales of clearance/imperfect/closeout items and face masks are final and are not eligible for return.
- Please remember, refunds to credit cards may take 3-5 business days to show up on your account. This is out of our control and is a feature of the credit card industry.
- All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.
Please ship returns to:
420 Westridge Pkwy
McDonough, GA 30253
The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions.
Incorrect/Missing/Damaged Items Policy
Incorrect, missing, or damaged items must be reported within 5 days of receiving the order. If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Send us the picture in an email along with details of what exactly is missing or incorrect.
We ask that you open and inspect all packages as soon as possible to verify your complete order's condition and accuracy. Issues must be reported within 5 days of receiving the order. If it has been more than 5 days since your order was placed, we cannot assist you with incorrect, missing, or damaged items.
By using this site and subsequently placing an order, you explicitly agree that you have read, understand and agree to all of the terms and conditions found on our Shipping Policy page.
Visa, MasterCard, Discover, American Express, PayPal
You acknowledge and agree that all content and information on the Site is protected by proprietary rights and laws. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivative work from, sell or re-sell any content or information obtained from or through the Site.
The Site may contain links to other websites maintained by third parties. These links are provided solely as a convenience and the existence of these links does not imply endorsement of, or association with, the party by Brilliant Vinyl.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Brilliant Vinyl reserves the right, at any time after receipt of an order, to accept or decline the order for any reason. If an order is declined, a refund will be issued for the order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. Brilliant Vinyl reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your card for the appropriate amount.
Modifications to this Agreement
We reserve the right to change or modify any of the terms and conditions contained in this Agreement at any time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service from time to time. Your continued use of the Site after such modifications to this Agreement will constitute acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.
Termination of Use
Brilliant Vinyl shall have the right to immediately terminate or suspend, in its discretion, your access to all or part of the Site with or without notice for any reason.
Disclaimer of Warranty
You expressly agree that use of the Site is at your sole risk and discretion. The Site and all content and other information contained on the Site is provided on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind, whether express or implied. Brilliant Vinyl makes no warranty that (I) the Site and content or information will be uninterrupted, timely, secure, or error-free, (II) the results that may be obtained from use of this Site will be effective, accurate, or reliable. The Site may include technical mistakes, inaccuracies, or typographical errors. Brilliant Vinyl reserves the right to change the Site content and information at any time without notice.
Limitation of Liability
In no event shall Brilliant Vinyl or its affiliates be liable for any indirect, incidental, special, punitive damages, or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein.
Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages; thus, the above limitations may not apply to you.
By using the website, www.brilliantvinyl.com, you consent to Brilliant Vinyl’s privacy policies.
Any disputes arising out of or related to these Terms of Service and/or any use by you of the Site shall be governed by the laws of the US, without regard to the conflicts of law’s provisions therein.
Sizes listed on our site are approximate and may vary by as much as 2%. While we always have and always will continue to strive for perfection, the fact remains that we are human beings using mechanical equipment to convert larger size products to smaller size products and with that always comes a certain margin of error. In fact, while our quality control is second to none in the industry and we rarely have a size variance of even 1%, much of the product we receive from our suppliers already has a variance when it arrives to us. Considering the product arrives outside the manufacturers listed dimensions, it is impossible for us or any other vendor to maintain perfect dimensions. While a small size discrepancy is expected in the industry, a large one is not acceptable. If you feel a product received is outside of the above stated variance, please contact Customer Service BEFORE cutting your vinyl and we will work with you to rectify the situations.
During the manufacturing process of large rolls of vinyl, occasionally it is necessary for manufacturers to attach the end of one sheet to another sheet. This is called a splice. Everyone on the Brilliant Vinyl team is aware of splices and always on the lookout for them. When we catch one, we typically eliminate the splice during the sheeting process. However, if the splice ends up on a 10 yard or larger size roll, we may leave the splice in place.
Standard Contest/Sweepstakes Rules
Standard terms, conditions, rules, and regulations for any and all contests or sweepstakes sponsored or offered by Brilliant Vinyl.
Date of Last Update
This agreement was last updated on January 23, 2024.