Shipping Policy

  • $12.95 Flat Rate Shipping is only available in the contiguous 48 states for orders less than $50 and under 7 pounds.
  • Free Shipping at $150 is only available in the contiguous 48 states (some products may not be eligible due to weight, size, or shipping restrictions).
  • *Most in-stock orders ship the same day if the order is placed by 2pm ET.
  • Orders containing custom items (such as DTF prints) will take an additional 1-3 business days to ship.
  • Orders containing drop-ship items will take, on average, an additional day to ship.
  • We currently ship via USPS and UPS. You can select from the available options in the cart and during checkout.
  • Brilliant Vinyl is not responsible for package theft.


Shipping Options

  • $12.95 Flat Rate Shipping: Only available in the contiguous 48 states for orders less than $50 and under 7 pounds. Not available to Alaska, Hawaii, or U.S. Territories such as Guam, Puerto Rico, or the U.S. Virgin Islands. We will choose the carrier and method based on the specifics of your order. Not a guaranteed service.
  • Free Shipping: Only available in the contiguous 48 states for orders over $150 (some products may not be eligible due to weight, size, or shipping restrictions). Not available to Alaska, Hawaii, or U.S. Territories such as Guam, Puerto Rico, or the U.S. Virgin Islands. Not a guaranteed service.
  • USPS Ground Advantage:  Live Rate Based on Your Location - This service is available for orders shipping to anywhere in the U.S. or U.S. Territories such as Guam, Puerto Rico, or the U.S. Virgin Islands regardless of order subtotal but with a maximum weight limit of 70 pounds. Ground Advantage packages are estimated to be delivered within 2-5 business days and USPS Tracking service is included in the price. Please remember this is essentially the same service as dropping a letter in the mail and will take approximately the same amount of time to arrive as would a letter sent to you from us. We do not have any control of the estimated transit time or when your package arrives. Not a guaranteed service.
  • UPS Ground: Live Rate Based on Your Location - UPS Ground is available to all 50 states and to all orders, regardless of order subtotal. UPS Ground may be required as the shipping method for certain items such as Heat Presses and VLR. Please keep in mind the estimated arrival date as provided by UPS is an estimate only and is completely outside of our control. Not a guaranteed service.
  • UPS Next Day Air: Live Rate Based on Your Location – An order placed by 2pm ET with UPS Next Day Air shipping is shipped out the same day (exceptions are custom printed items, drop ship orders, and unexpected out of stock items). If an order is shipped on Friday with this service, the arrival date will be on the following Monday (assuming there are no holidays during transit). GUARANTEED SERVICE. If the carrier delivers the package later than their guaranteed day, our only recourse is to request a refund for shipping charges and then refund you the shipping charges upon a successful claim.
  • UPS 2nd Day Air: 2 Days -Live Rate Based on Your Location – An order placed by 2pm ET with UPS Next Day Air shipping is shipped out the same day (exceptions are custom printed items, drop ship orders, and unexpected out of stock items). If an order is shipped on Friday with this service, the arrival date will be on the following Tuesday (assuming are no holidays during transit). GUARANTEED SERVICE. If the carrier delivers the package later than their guaranteed day, our only recourse is to request a refund for shipping charges and then refund you the shipping charges upon a successful claim.
  • Local Pick-up: Same Day - If you live in the South Metro Atlanta area or are willing to make the drive from wherever you live, we would love to serve you in person. If you place your order from home, you should receive an email from us in about an hour that your order is ready to pick up.


Orders Containing Direct to Film Transfers

All our Direct to Film Transfers are considered “Print-to-Order”, this means the transfers are printed after they are ordered. Because of this, when your order contains a Direct to Film Transfer, it may take an additional 1-3 business days to process your order. Therefore, orders containing Direct to Film Transfers are NOT subject to our Same Day Shipping policy. If you have other items in your order that are not DTF Transfers, and those items are needed expeditiously, please place a separate order for those items. Once the Direct to Film Transfer orders have been printed, we will not refund or cancel those items from any order. All DTF transfers must be pressed within 10 days of receipt.


Products Not Eligible for Free Shipping

  • Dropship Orders: In order to expand our product selection to offer unique or specialty items, Brilliant Vinyl offers some products that will ship directly from the manufacturer. Dropship items will be labeled as such on our website. Each unique dropship order will incur an additional $12.95 shipping fee to cover shipping and handling costs from the manufacturer.
  • Equipment: All equipment will not be eligible for free shipping.


Lost Order Policy

If an order appears to be lost in transit, please notify Brilliant Vinyl within forty-eight (48) hours of the package being marked as delivered or lost. We will ask the carrier to perform an investigation or trace. The results can take up to three (3) business days. After the investigation is completed successfully and the carrier agrees the package has been lost, Brilliant Vinyl will either replace the ordered items or issue a store credit.


International Shipping Policy

Currently, we do NOT ship orders to addresses outside of the United States.


This policy was last updated on January 23, 2024.